Personalization at Scale: Banks can’t wait
Discover how personalization at scale in banking drives $3T in value and transforms customer experiences through AI.
14 Nov 2025 - 7 min read
Shalien Kishore is Head of Product Design at SBS. Shalien guides and supports Product teams across SBS on value creation via Design and product innovation via Design Thinking. She has been transforming digital experiences for complex B2C, B2B and enterprise products for last 18 years in industries like BFSI, aviation, retail e-commerce, fashion and auto-ancillary.
General Manager, Regulatory Reporting
Head of Sales, United Kingdom & Ireland
General Manager, UK Lending
Product Director, Marketing for Banks
Director of Product, Open Banking & Digital Wallet
Global Head of Alliances & Partnerships
Head of Lending, Global Accounts and Market Development
Deputy General Manager, Digital Engagement
Chief Product Officer
General Manager, Specialized Finance
Payment Product Line Manager Digital Core
Head of Product Management, Specialized Finance
Head of Product Design