CBC accelerates its digital banking transformation

Commercial Bank Cameroon (CBC) is a leading commercial bank serving both retail and corporate customers, with a strong focus on service quality and innovation. As the banking industry evolves rapidly, the bank aims to deliver a seamless customer experience with services available 24/7. To achieve this vision, CBC is moving toward a digital banking model that incorporates artificial intelligence while modernizing its core banking platform.

“Our objective is clear: to offer a service available 24/7 while improving internal productivity. To achieve this, we must evolve progressively, integrating the right tools and remaining focused on the customer experience.”

Simplice DONFACK KEMGMO, DSI, CBC

They chose SBS

CBC wanted to improve the availability of its banking services to meet growing expectations for round-the-clock access. The bank also sought to increase internal productivity through automation and prepare for the gradual adoption of artificial intelligence across its operations. To support this transformation without disrupting existing activities, CBC embarked on a core banking modernization program built on a reliable and scalable technology foundation.

Interview with the Chief Technology and Information Systems Officer

For more than 20 years, SBS has supported Commercial Bank Cameroon in developing its banking services. Today, that partnership continues with a focus on digital transformation and the rollout of new services, particularly in mobile banking. In this new episode of Between US, Simplice Donfack Kemgmo, Chief Technology and Information Systems Officer at Commercial Bank Cameroon, shares his vision of the African bank of tomorrow, powered by AI: more digitized services, accessible from a mobile phone or a computer, with less need to visit a branch for everyday transactions.