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Scottish Building Society is the world’s oldest remaining building society, serving customers for more than 175 years. As a mutual organization, it focuses on helping customers save for the future and purchase their homes through mortgage products. The Society continues to combine its long-standing heritage with ongoing investment in digital banking services to meet evolving customer expectations.
Paul Denton, CEO of Scottish Building Society, explains how the world’s oldest remaining building society continues to stay true to its core purpose of savings and mortgages while embracing digital transformation. In this interview, he shares how the organization is modernizing customer journeys through online and mobile banking while maintaining the trusted service that has defined the Society for more than 175 years.
“We’ve been a customer of SPS for a long time and we have great relationships with the executive and the wider team. We really understand where SPS want to go with the development of their product and that enables us to build that into our strategy going forward.”
Paul Denton, CEO
They chose SBS
Scottish Building Society was already using SBS for its core banking platform but faced challenges with a separate savings front-end provider. Operating across multiple suppliers limited straight-through processing and created additional complexity. The Society wanted a more integrated approach that would improve operational efficiency, simplify customer journeys and support its digital ambitions. By extending its relationship with SBS, the organization aimed to introduce online and mobile banking capabilities while creating a consistent technology environment that could support future growth without increasing operational complexity.
Interview with the Chief Executive Officer
Discover how Scottish Building Society, the world’s oldest remaining building society, continues to serve customers after more than 175 years. In this interview, Paul Denton, Chief Executive Officer, shares how staying focused on savings and mortgages remains central, while embracing online and mobile banking. With SBS savings front-end and a trusted partnership, they’ve gained straight through processing, consistency of provider, and the efficiency to support growth without increasing headcount.
