In this episode, I’m joined by Shalien Kishore, Head of Product Design at SBS, to talk about what banking can borrow from the world’s most seamless digital experiences—without falling into the trap of gimmicks. Banking doesn’t need infinite scroll or flashy features, but it can feel smoother, smarter, and more intuitive. From Apple Pay to Airbnb, we look at how great design removes friction and builds trust—and what that means for the future of finance.
Can a “Spotify Wrapped” for your spending habits actually help? Is swipe-to-approve a genius shortcut or just a bad Tinder imitation? And what should banks be focusing on right now to truly improve their user experience?
This episode is packed with real-world insights and a forward look at how banking interfaces might evolve. Tune in—you might not look at your banking app the same way again.