From Kakao to Revolut: When apps become banks

“Banks are no longer competing against other banks. They’re competing against everything else on the mobile phone.”

Nicolas Miachon, Product Director, SBS

What if the future of banking doesn’t look like a bank at all? In this episode of FinTrends, Nicolas Miachon, Product Director at SBS, takes us to South Korea, where super apps like Kakao are redefining banking by embedding financial services into everyday life. From the rise of journey-driven experiences to the growing importance of trust, data, and AI, we explore why customers no longer want banking products, they want banking to happen seamlessly, when and where they need it. Could Europe follow the same path? Will banks remain at the center of the customer relationship or become invisible infrastructure in the background? Tune in to discover how super apps, personalization, and AI are reshaping the future of banking, and what banks must do today to stay relevant tomorrow.