Becoming AI-native: SBS’s journey from inside out

What does it really mean to become an AI‑native organization, and how do you do it without sacrificing trust?

In this episode of FinTrends, I’m joined by Andrew Steadman (Chief Product Officer) and Hani Hagras (Chief Science Officer & Global Head of AI) to explore why SBS is accelerating its AI strategy now, and what becoming AI‑native truly involves. Hani frames today’s AI revolution with a vivid analogy: Remember booking holidays before the internet? Travel agencies, glossy brochures, and weeks of back-and-forth. He argues that AI will soon feel just as everyday as the internet does today.

“It’s still a tool. And it will never tell you it’s wrong.”

Andrew keeps it grounded.

Together, we talk about trust, explainability, data protection, and how AI can move banking from slow, ticket‑driven processes to real‑time, value‑driven decisions ; always with humans firmly in the loop.