Every European retail bank has a mobile app. The real challenge is delivering a digital bank, a branch that works and a machine customers can find, all at a sustainable cost. Retail Bank Transformation Europe, organised by Datos Insights at the Park Plaza London Riverbank, gathers retail banking leaders in branch, digital, self-service and strategy to work out what comes next.
The 2026 edition centres on three questions:
1. What is the branch actually for, and how does the self-service network earn its cost?
2. Can security and compliance (DORA, PSD3, Consumer Duty) become the reason customers stay?
3. And how do banks remain at the centre of the experience, and build a winning payments strategy, when customers mix providers and payments are unbundled?
As a sponsor of the conference, SBS supports this gathering and brings its perspective on banking and payments platforms to the discussion. Further details on our participation will follow shortly.
Find out more about the conference on the official event website.
