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CASDEN Banque Populaire is the reference bank for France’s civil service, originally created by and for teachers more than 70 years ago and now bringing together more than two million members. Built on strong values of solidarity, commitment and fairness, the bank has developed dedicated offers tailored to the specific needs of civil service employees.
Discover how CASDEN Banque Populaire, a cooperative bank dedicated to supporting its members, is rethinking its model in the age of artificial intelligence. In this episode, Laurent Burguiere, Deputy Chief Executive Officer, explains how AI is concretely reshaping customer relations, operations, and IT roles.
“SBS has been a partner of CASDEN Banque Populaire for more than 20 years, through a wide range of solutions mainly built around credit.”
Laurent Burguiere, Deputy Chief Executive Officer
They chose SBS
Before adopting the SBS solution, CASDEN relied on an aging tool to manage its entire debt collection and litigation activity, a system that had become poorly suited to the growing complexity of that business. The bank needed a tailored solution able to cover the full process, from amicable resolution through to litigation, as part of an integration project regarded as complex. The goal was to replace that legacy tool with a durable platform that is still in use today, serving its users daily.
Interview with the Deputy Chief Executive Officer
In this new episode of Between US, Laurent Burguière, Deputy Chief Executive Officer of CASDEN Banque Populaire, shares his vision of the transformations in the banking sector. He discusses the bank’s cooperative model, its ambitions to better serve its members, and the key role of artificial intelligence in customer relations, operations, and IT functions.
