Discover how Swansea Building Society, serving south-west and east Wales since 1923, is combining its branch network with a new digital offering. In this interview, Nick Longar, Head of IT, explains how the Society partnered with SBS to launch the “My Accounts” savings platform and mobile app — featuring biometric login, faster onboarding, and enhanced functionality. Nearly 3,000 members joined within weeks, boosting efficiency, expanding the digital footprint, and confirming Swansea’s commitment to the right technology. Next steps include AI, open banking, and broker journey improvements, alongside continued branch growth.