History
Hickley & Rugby Building Society, a top 20 society, is a mutual organisation that offers savings and mortgages accounts in England and Wales. Owned by its members, its mission is to give back to local communities and find ways to offer better products and services to members. Servicing over 50,000 savers and 7,000 borrowers, the society is represented in the East and West Midlands with 7 branches and 2 agencies.
The Challenge
After the COVID pandemic, Hinckley & Rugby Building Society faced challenges due to inefficient processes and paper-based solutions. The changing need and demographic of the customer base led them to review their products and services, which helped them to acknowledge a need for digital transformation to support members. H&R had ambitious growth ambitions and saw the need to upgrade their platforms to offer a more competitive member journey. Improve their response times to changes in the market and be able to bring new products to market faster.
“We are here to support our members create a better financial future for themselves. This renewed focus on our purpose has been key in helping to execute against our strategic priorities and is woven into everything we do.”
Barry Carter Chief Executive Hinckley & Rugby Building Society Annual Report and Accounts 2024