How IBM Is Shaping the Future of AI in Financial Services

Christophe Sorré, CTO for Financial Services & Consumer Industry at IBM France, shares how generative AI is redefining the next era of innovation for financial institutions. Christophe Sorré explains the evolution from early expert systems to machine learning, deep learning, and now generative AI, highlighting how today’s foundation models unlock a wide range of new use cases across banking. He outlines where financial institutions are already seeing impact, from accelerating regulatory compliance and simplifying M&A analysis to transforming customer support and streamlining IT development. With nearly 80% of banks currently experimenting with generative AI, Christophe Sorré emphasizes the importance of strong enterprise-wide AI governance, clean and reliable data, and choosing the right-sized models to ensure efficiency and responsible use.