Discover the insights of Julien Defosse, Chief Digital & Product Officer at Amazon Web Services (AWS). In this interview, Julien explores how banks are using generative AI to boost productivity, from internal knowledge sharing and smarter customer meetings to hyper-personalisation and real-time decisioning. He highlights why strong data foundations, responsible AI, and enterprise-wide platforms are essential to scaling AI securely, meeting regulatory requirements, and delivering better customer experiences across lending, payments, and beyond.