01 May
Keeping Collections Personal in the Age of AI
WebinarRemote
Join this webinar to explore how AI enhances ethical debt management while prioritizing human interactions.
With UK household debt exceeding £2.1 trillion and financial institutions facing regulatory and economic pressures, the role of AI in debt management is critical. While AI offers efficiencies through automation and predictive analytics, it is essential to maintain an ethical, human-led approach to debt collection.
In partnership with Connect Global Group, this webinar will explore how AI can enhance, rather than replace, human interactions in debt management, ensuring fairness, transparency, and customer-centricity in line with FCA Consumer Duty.
Key Discussion Points:
– The evolving landscape of AI-driven debt management
– How AI can support early intervention and better customer outcomes
– The role of Conversational AI, Generative AI, and Explainable AI in collections
– Ethical considerations and maintaining the human touch in debt recovery
– Balancing regulatory obligations, shareholder expectations, and customer needs
The webinar will feature the participation of Ange Johnson De Wet, Director and Head of Engineering at NATWEST; Michael Conville, Chief Customer Officer at NEWCASTLE BUILDING SOCIETY; Jason Gouk, Strategic Sales Director at SBS; and Kerry Nicolaides as the Webinar Chairperson.
Join us to discover how AI is shaping the future of ethical, customer-first debt management—without losing the personal touch.
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