The brilliant basics of modern lending

“Trust, trusted partner, trusted advisor, that’s the heart of the position that we want to achieve with our customers. And I think we’re really far on that journey already with the way that we provide reliable, secure, safe systems for them.“

James Powell, Head of Lending, Global Accounts and Market Development at SBS

What does it really take to be a modern lender in 2026? In this episode, James Powell shares a clear-eyed view on why lenders are becoming technology companies, why focus matters more than ever, and where real value is created across the borrowing journey. From AI and SaaS to customer experience and trust, this conversation cuts through the noise to what truly drives progress. Give it a listen!