Newbury Building Society: Delivering Award-Winning Service with SBS

Discover how Newbury Building Society, founded in 1856 and serving members across England and Wales, continues to deliver award-winning service while embracing innovation. In this interview, Darren Garner, Chief Financial Officer, shares how the Society is enhancing customer experience through its partnership with SBS. From launching a new mobile app and advancing global payments to developing a broker portal and a digital branch platform, Newbury is demonstrating how innovation can strengthen service without losing what members value most.