Discover how Darlington Building Society, with nearly 170 years of history, continues to serve members through both its branch network and digital platforms. In this interview, Jonathan Harwood, Chief Technology Officer, shares how a five-year transformation program — including the move from an on-premise core banking system to SBS managed cloud service — has delivered scalability, resilience, automation, and operational efficiency. By freeing staff from technology concerns, the Society can focus on meaningful member interactions, improve system availability, and accelerate change programs, all while preparing for the future.